Privacy and Data Security Policy

Effective Date: 1-1-2026 Company Name: Total Electronics Contracting, Inc Location: Missouri, USA

1. Introduction

Total Electronics Contracting, Inc ("we," "us," or "our") respects your privacy and is committed to protecting the sensitive information you entrust to us. This policy outlines how we collect, use, and safeguard your personal and technical data in the course of providing low-voltage electronic systems integration, installation, and support.

2. Information We Collect

To provide our services effectively, we collect two distinct categories of data:

  • Personal & Financial Information: This includes your name, service address, billing address, phone number, email address, and credit card/payment information.

  • Technical System Information: Due to the nature of our work, we may collect and store sensitive technical details regarding your property. This includes, but is not limited to:

    • Network configuration details (IP addresses, SSIDs).

    • System passwords and administrative credentials.

    • Alarm codes and security system access credentials.

    • Floor plans, architectural drawings, and device layout maps.

3. How We Use Your Information

We use your information strictly for legitimate business purposes:

  • Service Delivery: To install, configure, and maintain your electronic systems.

  • Billing & Accounting: To process payments and generate invoices.

  • Manufacturer Warranties: To register products on your behalf with manufacturers (e.g., Sony, Crestron, Lutron) to activate warranties and support agreements.

  • Ongoing Support: We retain technical system information to facilitate future service calls, troubleshooting, and system upgrades.

We do not use your email address for marketing newsletters or promotional blasts. Your contact information is used strictly for invoicing and project-related communication.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to any third parties.

However, we share necessary data with trusted service providers to operate our business:

  • Payment Processing: We use QuickBooks to process credit card payments and manage accounting. Your financial data is handled subject to QuickBooks’ security standards.

  • Website Analytics: Our website is hosted by Squarespace. We use their analytics tools to understand site traffic. This may involve the use of cookies to collect non-personally identifiable data about your visit.

  • IT & Cybersecurity: We employ a professional local IT firm to manage our internal firewalls and cybersecurity to ensure our network—and your data—remains secure.

  • Product Manufacturers: We may share your name, address, and purchase date with specific product manufacturers solely for the purpose of product registration and warranty activation.

5. Data Security Measures

We take the security of your data seriously, particularly regarding your home or business security credentials.

  • Role-Based Access: Access to client data is restricted based on employee roles. Financial data is accessible only to administrative staff, while technical system credentials are strictly limited to authorized technicians and management.

  • Network Security: Our internal network is professionally managed and protected by enterprise-grade firewalls and cybersecurity protocols.

  • Physical Security: Any physical files or hard copies of sensitive information are stored in secure, access-controlled environments.

6. Data Retention

To provide the highest level of ongoing support and to assist with future service calls or system expansions, we retain client data, including Technical System Information, indefinitely.

This allows our technicians to troubleshoot your system years after installation without requiring you to reset passwords or re-map your network. If you terminate your relationship with us, you may request the deletion of this data (see Section 7).

7. Your Rights and Contact Information

If you have questions about this policy, or if you would like to request the removal of your data from our records, please contact:

Attn: Rick Massey, CEO/President Email: info@totalelectronics.com Phone: 417-782-5555 Mailing Address: 3026 S Prigmore Ave, Joplin, MO 64804

8. Changes to This Policy

We reserve the right to modify this policy at any time. Any changes will be posted on our website and will become effective immediately upon posting.